about us

While we open our doors to dogs of all kind, to ensure we are able to provide the utmost safe and responsible environment possible we require each and every new guest to pass a beginner’s evaluation and be fully vaccinated. With over 10 years of experience, we believe 100% transparency is key in achieving exceptional care.


Each joining member of our Care Staff endures a minimum of 180 hours of in house training to ensure each representative you meet has the adequate knowledge to provide a safe experience for you and your dogs.

Each joining member of our Training Staff endures a minimum of 180 hours of in house training in addition to participating in our ‘Trainee Shadow Program’ where each Trainee assists a senior Training Specialist throughout various training endeavours, for both public and rescue cases. Our Head Behavioural Specialist, who oversee's all training programs offered at the facility, has acquired a vast knowledge of of dog psychology and behaviour during his 10+ years of experience with both public domesticated dogs, as well as foreign rescue dogs, and has cultivated a training style completely unique to the information currently offered in his field.


Whether you are new to pet services, or you’re looking for the best facility specific to your needs, we know you’ve got questions. We have put together a few of our most frequently asked questions for your convenience; of course if we haven’t answered your question below please feel free to contact our office.

Where are you located?

2543 Innisfil Beach Rd., Innisfil, ON L9S 4C1

What are your office hours?

7:00AM - 7:00PM Monday through Friday.
7:00AM - 6:00PM Saturday and Sunday.
*Our office generally closes 1 hour early on statutory Holidays, but always call and check!

Are you open on weekends and Holidays?

YES! We believe Dogs deserve just as much vacation time as humans!.
*Our office generally closes 1 hour early on statutory Holidays, but always call and check!

What requirements are needed prior to my dog coming to the facility?

All Dog’s must be up to date on their Rabies, Distemper-Canine Hepatitis-Parvovirus-Parainfluenza (DHPP), and Bordetella vaccinations. During active months it is highly recommended attending guests be on worm, flea, and tick prevention programs. You will be required to supply certification of vaccinations prior to your trial assessment. If your Dog is 7 months of age or older they must be fixed to be socialized with other Dogs.

What are your age requirements for puppies?

Puppies are welcome one week after completing their final series of Rabies, Distemper-Canine Hepatitis-Parvovirus- Parainfluenza (DHPP), and Bordetella (kennel cough) vaccinations.

Can I see your facility?

Yes ABSOLUTELY! All new guests must attend our MANDATORY Trial and Tour appointment. During your appointment you will be taken through our facility, get a run down of our daily schedule and have any further questions you may have, answered.

Can I cancel my reservation?

You can Cancel your reservation at any time understanding that you are forfeiting your 50% NON refundable NON transferable deposit for your reservation .

Do you offer drop off/pick up services?

At this time, unfortunately no; though if you need someone other than yourself (i.e family friend, neighbour, etc.) to drop off and/or pick up your Dog in your place, that can absolutely be arranged! Just notify us in the office and we will guide you through the necessary steps to appoint them as your ‘Agent’.

Do you offer multiple pet discounts?

We sure do! 25% off for Dogs living at the same address and attending on the same day for our social guests. For our unsocial guests, as long as all members of the family can stay in the same suite. If separate suites are required it is regular pricing.

How do you determine and ensure safety for my dog?

Each joining member must complete and pass a trial assessment prior to being allowed to book any reservations, so we can ensure we know exactly what each guest requires prior to their arrival. Once attending the facility, we have a Play Safe Policy instated at all times to ensure the safety of each and every guest.

Can I see my pet while they are in your care?

Absolutely! We offer a unique variety of social media pictures, video’s, and LIVE media feeds so you can see just how much your Dog is enjoying their playcation with us. If you’re not already following us on social media, both our FaceBook and Instagram handles are @officialsticksnbones .

How do I become a member?

1. Ensure your dog is up to date on all required vaccinations, and ensure you have a copy of their most recent vaccination records including date of expire available to hand in upon request.

2. Decipher which of our offered services best fits your needs.

3. Enrol your dog via online registration or by printing and completing all registration forms. If you’ve printed and filled these forms in manually, keep them available to hand in upon your scheduled trial assessment. Please ensure steps 1 and 2 have been completed prior to this.

4. Call our office to book your trial! Trial assessments are complimentary and mandatory before booking any reservations.

Play Safe Policy

Due to our living room setting please keep in mind not all dogs that are social do well unless they have experience sharing their home with other dogs. All of our staff are constantly supervising the social interactions between our guests, trained to detect inappropriate behaviour and unbalanced play. The safety and comfort of your dogs is our first priority. Whether you are a new or reoccurring guest your dog will be monitored closely at all times as they tend to often change as they age and experience new things. Some behaviours we exceptionally discourage are excessive barking, mounting (humping), toy/food possession/guarding, rough play, and bullying. We will attempt to redirect undesirable actions with the use of tools such as dog backpacks, and leash guidance. If unsuccessful we will always take caution and remove the offending dog from our social area, informing the owner and corresponding a proactive plan to proceed forward. It is your responsibility as the owner to notify Sticks n Bones of any altercations or incidents that occur outside of our facility that could potentially regress your dogs social skills or cause them to become reactive, compromising their interactions with other social guests.

Do you require Vaccinations?

Yes we do require all dogs to be up to date with their Vaccinations as it is a requirement for all guests, this is not only to ensure the safety of your pup but the safety of others as well.


At Sticks n Bones Inc., we strongly believe in supporting our local rescues who work tirelessly in helping change the lives of dogs all around the world; and with our experience we are delighted and proud to be able to provide services and support to adoptee's.

If you are interested in fostering or adoption, you can find a list of some organizations we have worked with in the past below. Please feel free to visit their site or contact them directly for more information.